SHIPPING + RETURNS
ZAPPED currently only offers standard shipping to CANADA and USA. If you are interested in an international order, please contact firstname.lastname@example.org and we can see what we can do to help.
What is your return policy?
We ask that the item be unworn, unwashed, undamaged and returned within 7 days of delivery for return or exchange.
How do I send an item back for a return or exchange?
To process a return or exchange email us at email@example.com Please be prepared to pay for return shipping cost. To be eligible for a return, you must be within 7 days of receipt of delivery, your item must be unused and in the original packaging. All items being sent back must be accompanied by a Return Authorization number.
Please email firstname.lastname@example.org to be issued a RA number and be provided with the address of where to ship your return. Please write the RA number on the outside of the box and include a copy of the RA form with the shipment.
When your return has been received and processed by our Return Center, your refund will be returned to the original form of payment. Refunds or exchanges will be processed within one week of receiving returned items. Please allow up to 1 billing cycle for your refund to post back to your account.
Once we receive it and process a refund, you can place a new order online. Since our items are made in limited numbers, we cannot guarantee product availability. If your order is received with any concerns, or if you experience quality issues email us email@example.com We’ll take good care of you.
For any other questions, please reach us at firstname.lastname@example.org
We’ll get back to you within 24 hours. Thank you for your patience and support.