SHIPPING + RETURNS
ZAPPED currently only offers standard shipping to CANADA and USA. If you are interested in an international order, please contact email@example.com and we can see what we can do to help.
We offer FREE shipping on orders over $150 and FLAT RATE shipping on all other orders. In some cases, if we are offering a discount or on clearance items, shipping fees may vary. You also have the option of selecting expedited with real time shipping rate options formulated by Canada Post. ** duties and taxes will be added at check-out.
Most of our products are dispatched within 24 hrs from our warehouse in Delta, BC, and is sent trackable and expedited. For our flat rate and free shipping, you can expect to receive your order in as little as 2 days, but in some cases it may take up to 1 week.
Never hesitate to drop us a line if you have any questions, we do our best to respond within a few hours during regular working hours.
RETURNS + EXCHANGES + WARRANTY
What is your return policy?
We ask that the item be unworn, unwashed, undamaged and returned within 7 days of delivery for return or exchange.
How do I send an item back for a return or exchange?
To process a return or exchange email us at firstname.lastname@example.org Please be prepared to pay for return shipping cost. To be eligible for a return, you must be within 7 days of receipt of delivery, your item must be unused and in the original packaging. All items being sent back must be accompanied by a Return Authorization number.
Please email email@example.com to be issued a RA number and be provided with the address of where to ship your return. Please write the RA number on the outside of the box and include a copy of the RA form with the shipment.
When your return has been received and processed by our Return Center, your refund will be returned to the original form of payment. Refunds or exchanges will be processed within one week of receiving returned items. Please allow up to 1 billing cycle for your refund to post back to your account.
Once we receive it and process a refund, you can place a new order online. Since our items are made in limited numbers, we cannot guarantee product availability. If your order is received with any concerns, or if you experience quality issues email us firstname.lastname@example.org We’ll take good care of you.
For any other questions, please reach us at email@example.com
We’ll get back to you within 24 hours. Thank you for your patience and support.
We genuinely care about the quality of our product and especially your satisfaction with it. Our designer reads every product review personally and incorporates user feedback into the design.
If you notice or experience any product defect in materials or workmanship during the practical lifetime and proper use of our products, we are happy to repair, replace or offer an online store credit at our discretion and at our cost. We respect your judgment when assessing your product and will consider all warranty applications. If your ZAPPED gear experiences damage from normal wear and tear, overuse, misuse or neglect, these cases do not qualify for warranty. However, we may be able to offer a customer discount for replacement. When appropriate, we will also take your damaged goods back, fix them and donate them to someone in need.
Our warranty does only apply to ZAPPED products purchased by the original owner, and any items purchased from our warehouse or sample sales are excluded. Warranty timeliness differ depending on how complex the repair is and the season of the request. Depending on the case, the customer may be responsible for paying the replacement shipping costs.
Please contact ZAPPED at firstname.lastname@example.org to submit a warranty claim or discuss your product experience. We are happy to help.