SHIPPING + RETURNS
ZAPPED currently only offers standard shipping to CANADA and USA. If you are interested in an international order, please contact helpme@zappedoutfitters.com and we can see what we can do to help.
We offer FREE shipping on orders over $150 and FLAT RATE shipping on all other orders. In some cases, if we are offering a discount or on clearance items, shipping fees may vary. We also occasionally offer shipping discounts as part of a promotion.
Most of our products are dispatched within 24-48 hrs from our warehouse in Delta, BC, and is sent trackable and expedited. For our flat rate and free shipping, you can expect to receive your order in as little as 2 days, but in some cases it may take up to 1 week. We send some of our hats by regular mail, please understand that this shipping rate may take up to 2 weeks to the Maritime provinces, and between 7-14 days for the rest of Canada.
Never hesitate to drop us a line if you have any questions, we do our best to respond within a few hours during regular working hours.
RETURNS + EXCHANGES + WARRANTY
What is your return policy?
We ask that the item be unworn, unwashed, undamaged and returned within 14 days of delivery for return or exchange.
How do I send an item back for a return or exchange?
We are happy to help you return your items purchased on zappedoutfitters.com, if items are in new condition, unworn, with tags, and in original packaging. You must be within 14 days of receipt of delivery.
To process a return, email us at helpme@zappedoutfitters.com and we will send you shipping lablels to return your item.
When your return has been received, your refund will be returned to the original form of payment, less a $15 return processing fee to cover the shipping costs. Refunds will be processed within 4 days of receiving returned items. Please allow up to 1 billing cycle for your refund to post back to your account. If you prefer to send your item back at your own cost, a full refund for the purchase amount will be issued.
Exchanges
For an exchange, please complete your return with instructions above, and then purchase your replacement item as a separate order. If you purchased the original item through a promo, we are happy to honour the same discount. Unfortunately at this time, we cannot process your exchange as one transaction. Due to stock availability, we recommend placing your replacement order as soon as possible.
If your order is received with any concerns, or if you experience quality issues email us helpme@zappedoutfitters.com We’ll take good care of you.
Special Circumstances
In some cases where we are offering discounts over 40% or free products, these items don't qualify for the same returns and exchanges. If a product is part of a free giveaway or purchased at 40% off or more, this will be final sale and exchanges will be permitted with a $25 flat fee. Contact us directly if your order falls under these special circumstances.
For any other questions, please reach us at helpme@zappedoutfitters.com
We’ll get back to you within 24 hours. Thank you for your patience and support.
ZAPPED Warranty:
We genuinely care about the quality of our product and especially your satisfaction with it. Our designer reads every product review personally and incorporates user feedback into the design.
If you notice or experience any product defect in materials or workmanship during the practical lifetime and proper use of our products, we are happy to repair, replace or offer an online store credit at our discretion and at our cost. We respect your judgment when assessing your product and will consider all warranty applications. If your ZAPPED gear experiences damage from normal wear and tear, overuse, misuse or neglect, these cases do not qualify for warranty. However, we may be able to offer a customer discount for replacement. When appropriate, we will also take your damaged goods back, fix them and donate them to someone in need.
Our warranty does only apply to ZAPPED products purchased by the original owner, and any items purchased from our warehouse or sample sales are excluded. Warranty timeliness differ depending on how complex the repair is and the season of the request. Depending on the case, the customer may be responsible for paying the replacement shipping costs.
Please contact ZAPPED at helpme@zappedoutfitters.com to submit a warranty claim or discuss your product experience. We are happy to help.
